Heaven Bound Apparel Policies & FAQs
Purchase & Delivery:
Generally we take 2-7 business days to process your order , plus time for your selected shipping method on top of that.
What do I need to know about ordering internationally?
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.
We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of order being lost in transit and make delivery of the order smoother. Get in touch with us - email@example.com @1-609-248-0541.
What if my Package is later than the estimated delivery date?
When: It’s past estimated delivery date and I haven’t received my order yet.
Please check in with your local post office - in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please send us an email with your order number and a correct delivery address - we’ll help.
Make sure you report the problem within 4 weeks after estimated delivery time - If reported outside of the the time frame, unfortunately, we will not be able to help with locating the order.
When your order is marked as delivered - but not there:
In the rare cases that a shipment is marked as delivered by the courier, but the recipient have yet to receive it - we would not cover the cost of the order.
Again, this only applies if the tracking details state that a delivery was made to the recipient's address. Get in touch with us - firstname.lastname@example.org @1-609-248-0541.
Have a problem with an already placed order?
Please send us a short description of the error, pictures, and order number within 30 days after receiving the order. Send your information to email@example.com
There’s no need to return damaged products - simply send us a few photos.
We do not accept returns. Please check in with the size guide available in the product description to make sure you order a correct size.
If received product is damaged - send us a short description of the error, pictures, and order number within 4 weeks after receiving the order. Send it to firstname.lastname@example.org
All orders are final - we cannot cancel orders once they have started production. Please get in touch with email@example.com ASAP to see if it is possible to cancel the order.
Ocassionally the production process leave a temporary smell associated with the print process. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.
You may notice some discoloration or off-white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly.
If you receive a product with a stain - please wash it before reporting a problem.
Any other questions? Contact Heaven Bound Apparel right away.
Please allow us 48 hours to reply to your email or to return your call.
Wear it and feel royally blessed
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